AZO Frequently Asked Questions

Common UTI symptoms include:

• Pain or painful urination
• Frequent need to urinate
• Burning sensation while urinating
• Bladder spasm
• Lower backache pain
• Fever

If you experience any of these UTI symptoms, immediately consult your physician.

Bacteria entering the urinary tract system and attaching to the bladder wall typically cause urinary tract infections. The most common bacteria to cause a UTI is E.coli.¹ Take our UTI quiz to learn what causes a UTI.

The most common UTI symptoms are:

• Pain or painful urination
• Frequent need to urinate
• Burning sensation while urinating
• Bladder spasm
• Lower back pain
• Fever

If you experience any of these symptoms, immediately consult your physician. Learn more about common UTI symptoms and about diagnosing a UTI.

Many things can lead to changes in bladder control. You should always check with your doctor, but often weight gain, menopause, and general aging can be potential reasons for experiencing occasional urinary urgency and changes in daily bathroom routines.

Yes. This is normal as the active ingredient is an organic dye.

Phenazopyridine hydrochloride is an organic dye. If you are sensitive to dyes in foods then you may be sensitive to AZO Urinary Pain Relief. We recommend you consult your healthcare professional before taking, especially when concerned about potential allergies.

Care must be taken when handling AZO Urinary Pain Relief products. If the tablets are handled in such a way as to transfer its contents onto your skin, then there is the possibility of transferring the medicine from your fingers to your contact lenses. Care must be taken when handling AZO Urinary Pain Relief as any objects that come in contact with the tablets may get stained.

Care must be taken when handling AZO Urinary Pain Relief as any objects that come in contact with them may become stained.

No, chewing the tablets will cause the teeth and mouth to become stained. The tablets are intended to be taken whole, and should not be cut, chewed or crushed.

No, the tablets are intended to be taken whole. Cutting the tablet will break the thin protective coating and may cause staining on the skin and any other surface they come in contact with.

AZO Urinary Pain Relief may interfere with the reading of any colorimetric urine analysis (such as AZO Test Strips), as the active ingredient, an organic dye, will color the test pads and may make them difficult to read. If you are concerned about potential test interference, please contact your healthcare professional.

Yes. AZO Urinary Pain Relief will effectively provide relief from UTI symptoms in both men and women.

AZO Urinary Pain Relief reaches the bladder within one hour as indicated by a change in urine color and may stay in your system for up to 24 hours.

Please consult your healthcare professional before taking AZO Urinary Pain Relief for more than two days.

AZO Urinary Pain Relief is not recommended for children under the age of 12, unless specifically instructed by a healthcare professional.

Please consult your healthcare professional before taking, especially if you are pregnant or breastfeeding. It is recommended to take a pregnancy test and consult with a healthcare professional prior to taking the product.

The recommended dosage is two (2) tablets three times a day. Do not use for more than 2 days (12 tablets) without consulting a healthcare professional.

No. The only clinically proven cure for a UTI is a prescription antibiotic. AZO Urinary Pain Relief will only provide fast temporary UTI relief from pain, burning and urgency.

No. AZO Urinary Tract Defense will not change the color of your urine.

AZO Urinary Tract Defense is not recommended for children under the age of 12, unless specifically instructed by a healthcare professional.

No. AZO Urinary Tract Defense will not stain your skin.

No. The tablets are intended to be taken whole, and should not be cut, chewed or crushed.

No, the tablets are intended to be taken whole. Cutting the tablet will break the thin protective coating which helps protect the medicine in the stomach.

Please consult your doctor if you are taking any other prescription medications before taking AZO Urinary Tract Defense. AZO Urinary Tract Defense should not be taken with sulfonamide drugs. Products that decrease the acidity of the urine (such as antacids, sodium bicarbonate, potassium or sodium citrate, carbonic anhydrase inhibitors such as acetazolamide) may reduce the effectiveness of AZO Urinary Tract Defense. AZO Urinary Tract Defense should not be taken with anticoagulants, steroid drugs, or in addition to other non-steroidal anti-inflammatory drugs (aspirin, ibuprofen, naproxen and others).

Please consult your healthcare professional before taking, especially if you are pregnant or breastfeeding.

Yes. AZO Urinary Tract Defense will help control the infection until you can see a healthcare professional for both men and women.

AZO Urinary Tract Defense and AZO Urinary Pain Relief contain different active ingredients that provide different UTI relief benefits. AZO Urinary Tract Defense contains methenamine to help control the infection until you can seek medical treatment and sodium salicylate to provide general pain relief. AZO Urinary Pain Relief contains phenazopyridine hydrochloride which provides fast, targeted relief for pain, burning and urgency associated with a UTI.

Please stop use and consult your healthcare professional before taking AZO Urinary Tract Defense for more than three days.

Adults and children 12 years and over: take 2 tablets with a full glass of water 3 times a day. Stop and ask a doctor if product has been used for 3 days.

No. The only clinically proven cure for a UTI is a prescription antibiotic. AZO Urinary Tract Defense will only help inhibit the progression of infection until you see a healthcare professional. AZO is not intended to replace medical care.

AZO Cranberry caplets and softgels are not scored and are not intended to be cut. Reducing the serving by cutting them in half does not provide the claimed benefit and could result in a choking hazard.

AZO Cranberry caplets and softgels do not contain added flavors. AZO Cranberry Gummies are flavored with a natural mixed-berry flavor.

The AZO Cranberry products contain 500 mg, the equivalent of 25,000 mg of cranberry fruit in each serving and provides the same urinary tract benefits as one glass of cranberry juice.^††

Yes, AZO Cranberry is beneficial to both men and women.

AZO Cranberry caplets and softgel products are sugar-free, while the gummies contain only 2 grams of sugar per serving. AZO Cranberry products do not contain caffeine or other stimulants.

AZO Cranberry products are not scored and are not intended to be cut. Reducing the serving by cutting them in half does not provide the claimed benefit and could result in a choking hazard.

AZO Cranberry products do not contain lactose.

AZO Cranberry products meet the guidance of the United States Food & Drug Administration for gluten-free.

Yes, AZO Cranberry is available in caplets containing Vitamin C and a probiotic and we also offer AZO Cranberry in convenient, easy-to-swallow softgels, and now also in a mixed-berry flavored gummy.

Yes, AZO Cranberry is a dietary supplement recommended to be taken daily to help maintain a healthy urinary tract.^*

AZO Cranberry supports a healthy urinary tract by helping to flush the urinary tract to maintain cleanliness.^*

AZO Cranberry Gummies contain 500 mg of cranberry powder: the equivalent of 25,000 mg of cranberry fruit in each serving and provides the same urinary tract benefits as one glass of cranberry juice.^*††

Note: High density PAC cranberry concentrate equivalent to 25,000mg of fresh cranberries per serving.

AZO Cranberry^® Gummies contain 10 calories per serving and no fat.

AZO Cranberry Gummies do not contain lactose.

AZO Cranberry Gummies contain 2 grams of sugar per serving. We recommend following good dental hygiene practices and consulting your dentist if you have any specific QUESTIONs.

We know they are tasty too, but it’s not necessary to take more than 1 serving (2 gummies) per day as AZO Cranberry is formulated with a clinical serving of Pacran^®. Clinical data demonstrates 500 mg daily of Pacran^® helps support a healthy urinary tract.^*

Yes, AZO Cranberry Gummies, a dietary supplement, is recommended to be taken daily to help maintain a healthy urinary tract.^* We do recommend speaking with your physician before taking any new dietary supplement.

AZO Cranberry Gummies support a healthy urinary tract by helping to flush the urinary tract to maintain cleanliness.^*

No. AZO Cranberry Gummies come in a natural mixed-berry flavor that you will love.

Under certain conditions, you may get a negative result even though you have a UTI. If your infection is caused by bacteria that does not change nitrate to nitrite, if your diet does not include nitrates, or if the urine has not been held in the bladder long enough (at least 4 hours), you will get a negative nitrite result. If there are only a small number of WBCs (Leukocytes) in the urine, you may get a negative WBC result. Always contact your healthcare professional when UTI symptoms persist.

AZO Test Strips will not identify anything other than the presence of WBCs (Leukocytes) and nitrites in the urine.

Yes.

This is not recommended because traces of menses can produce a false positive WBC (Leukocyte) result.

AZO Test Strips should be stored at room temperature (59°-86°F) and away from direct sunlight. Do not refrigerate and do not store in the bathroom.

WBCs (white blood cells), also called leukocytes, are produced by the body in response to the presence of an infection.

Certain bacteria change nitrate, found in most urine, to nitrite. If the nitrite test is positive, it means that you have bacteria in your urine. A common result of increased bacteria in the urine is a UTI.

AZO Test Strips have the same test pads as the tests used by most doctors. Our Urinary Tract Infection (UTI) Test Strips when compared to another commercial test showed 94.4% accuracy for the Leukocyte test and 98.4% for the Nitrite Test.

Your healthcare professional may recommend that you test your urine again after completing the antibiotic treatment. If the AZO Test Strips is positive, contact your healthcare professional and always follow instructions for taking an antibiotic even if the strip result is negative.

In general, no. However, the WBC (Leukocyte) test can be positive if:

• The genital area is not cleaned thoroughly;
• There is vaginal discharge or menstrual blood in the urine; or
• If there is an inflammation in the urinary tract.

However, with any positive result, please contact your healthcare professional.

Yes. This is more common in young children, pregnant women, and the elderly. Your doctor may suggest that you test your urine periodically to detect a UTI.

No. Each person's body chemistry is unique and will create a different shade of color on the test pads.

Most likely the urine sample test was contaminated. We recommend testing again, making sure the sample is clean and free of soap, vaginal discharge, menses or some other contaminant.

Bacteria require time to convert nitrates to nitrites. Testing in the morning, assuming you have slept for at least four hours without urinating, allows the bacteria sufficient time to complete the conversion and provide a rich sample for testing.

AZO Urinary Pain Relief contains phenazopyridine hydrochloride, an organic dye. This dye can interfere with test results making them harder to read.

Use the following table to determine what your test results mean. Remember, they are only one piece of information your doctor needs in order to treat you. RESULTS Recommendations Leukocytes (LEU) Nitrite (NIT) Negative Negative Results suggest no sign of a UTI. When trace LEU occurs or if you have symptoms, test again the following day with your first morning urine using a new test strip. If you get another trace LEU or if you still have symptoms, consult your physician. Negative or trace Positive Results suggest a sign of a UTI. Consult your physician immediately. Positive Positive Results suggest a sign of a UTI. Consult your physician immediately. Positive Negative Results suggest a sign of a UTI. Repeat the test next time you urinate using a new test strip. Make sure to wash the genital area first. If LEU is still positive, consult your physician.

Most substances will not interfere with the test. However, some medications can affect the color of your urine, making it difficult to properly match the colors. For example, if you take more than 500 mg of Vitamin C in 24 hours, you may obtain a false negative nitrite result. The drug tetracycline may also cause a false negative WBC result. If you are having difficulty reading the test strip or getting a negative result while experiencing UTI symptoms, contact your healthcare professional immediately.

You should say, "My AZO Test Strips UTI test is positive for nitrite and/or WBCs (leukocytes)".

When used properly, the AZO Test Strips home UTI test can detect that you may have a urinary tract infection (UTI). AZO Test Strips test for both leukocytes (white blood cells or WBC’s) and nitrite. These tests performed together are more effective for detecting a UTI than testing for nitrite alone.

AZO Yeast Plus should be used according to the package directions as long as vaginal and yeast infection symptoms persist. We recommend you stop use and contact your physician if symptoms do not improve within three days or if they last longer than seven days.

AZO Yeast Plus is formulated specifically to relieve the symptoms of vaginal yeast infections and occasional vaginal discharge/odor.

Please contact your physician to determine if using AZO Yeast Plus in conjunction with traditional creams and ointments is appropriate for your individual situation.

No. AZO Yeast Plus is intended to help relieve the symptoms of vaginal and yeast infections. There have been no studies done to determine if it will cure an active vaginal or yeast infection. You should always consult your physician if you think you have an infection.

Please review the ingredient listing with your healthcare professional before taking AZO Yeast Plus if you are pregnant or breastfeeding.

Please review the ingredient listing with your healthcare professional before taking AZO Yeast Plus with your current medications and dietary supplements.

Homeopathic medicine is a natural form of medicine that uses immeasurably small doses of medicines to stimulate the body's own defense and healing process. Homeopathy focuses on bringing the entire body back into homeostasis, or balance.

AZO Yeast Plus is intended to relieve vaginal yeast infection symptoms, vaginal odor and discharge.

AZO Bladder Control^® contains Go-Less^®, a naturally sourced ingredient blend with soy germ and pumpkin seed extract, that helps optimize bladder function during the day and night.^*

• Pumpkin seed extract: helps with urinary control by toning the bladder muscles. Pumpkin seed extract helps maintain the strength of the detrusor and sphincter muscles to promote normal function.^*
• Soy germ : supports healthy control by sustaining the bladder muscle and pelvic floor.^*

AZO Bladder Control^® with Go-Less^® can help maintain bladder control for around-the-clock bladder support.^* Go-Less^® is a blend of pumpkin seed extract and soy germ that helps reduce the urge, optimize normal bladder activity and bladder strength.^*

AZO Bladder Control^® is a safe and drug free supplement with naturally sourced ingredients for day and night bladder support.^* There are no known side effects directly attributed to the dietary ingredients in AZO Bladder Control^®. When taken daily, AZO Bladder Control^® with Go-Less^® helps support healthy bladder function, helps reduce occasional urgency, and supports a good night’s sleep.^*

Open label studies performed on 1,000mg of the Go-Less^® blend show efficacy in as little as two weeks. Your body may respond faster or slower, so give it a minimum of up to 6 weeks to fully experience the benefits.

It is recommended for the first two weeks to take one capsule three times a day; morning, noon, and night. After two weeks, only one capsule twice a day, morning and night, is required. This recommended delivery comes from the clinical studies indicating that a larger serving in the first two weeks helps promote the desired results, and these benefits can be maintained with ongoing smaller amounts.

While there are no known interactions with the Go-Less^® blend, please consult with your healthcare professional to ensure that the supplements and medications you are taking are not affected by soybean germ and/or pumpkin seed extracts.

There are no known side-effects attributed to the Go-Less^® blend in AZO Bladder Control^®. However, if you are experiencing any symptoms you haven’t experienced before, please contact your professional healthcare provider. We also encourage you to report any suspected side-effects to us.

This product does contain soy, a known allergen. If you are allergic to soy, do not take this product. Please consult with your healthcare professional before taking any new supplement or medication.

The soy germ helps to sustain the bladder muscle and pelvic floor to support healthy flow control.^*

Healthy bladder control can keep you from waking in the middle of the night due to an urge to use the bathroom.^* It can also help manage the number of nighttime visits to the bathroom.^*

This product is safe to use every day when used as directed.

AZO Bladder Control^® is available in all major retailers. The product will be available primarily in the Feminine Hygiene aisle (near pads and panty liners) or the Incontinence aisle. For specific retailer locator please click here.

The sodium content, although minimal, is naturally occurring in the Go-Less^® ingredient blend.

The colors in these capsules are naturally sourced.

Yes, the Go-Less® in the product is safe for men.

We recommend in the first two weeks to continue with your normal routine as AZO Bladder Control^® begins to work within your body. Continue to monitor and make adjustments as you see fit.

AZO Bladder Control^® is not intended for use by pregnant or nursing women.

AZO Bladder Control^® & Weight Management is not intended for use by pregnant or nursing women.

We recommend in the first two weeks to continue with your normal routine as AZO Bladder Control^® & Weight Management begins to work within your body. Continue to monitor and make adjustments as you see fit.

Yes, the Go-Less^® and Cissus quadrangularis in the product is safe for men.

The colors in these capsules are naturally sourced.

The sodium content, although minimal, is naturally occurring in the Go-Less^® ingredient blend.

AZO Bladder Control^® & Weight Management is available in all major retailers. The product will be available primarily in the Feminine Hygiene aisle (near pads and panty liners) or the Incontinence aisle. For specific retailer locator please click here.

This product is safe to use every day when used as directed.

Healthy bladder control can keep you from waking in the middle of the night due to an urge to use the bathroom.* It can also help manage the number of nighttime visits to the bathroom.*

The soy germ extract helps to sustain healthy bladder muscles and pelvic floor to support healthy bladder control.*

This product does contain soy, a known allergen. If you are allergic to soy, do not take this product. Please consult with your healthcare professional before taking any new supplement or medication.

There are no known side-effects attributed to Cissus quadrangularis, or the Go-Less^® blend in AZO Bladder Control^® & Weight Management. However, if you are experiencing any symptoms you haven’t experienced before, please contact your professional healthcare provider. We also encourage you to report any suspected side-effects to us.

While there are no known interactions with the Synetrim^® CQ or the Go-Less^® blend, please consult with your healthcare professional to ensure that the supplements and medications you are taking are not affected by Cissus quadrangularis, soybean germ and/or pumpkin seed extracts.

It is recommended for the first two weeks to take one capsule three times a day; morning, noon, and night. After two weeks, only one capsule twice a day, morning and night, is required. This recommended delivery comes from the clinical studies indicating that a larger serving of Go-Less^® in the first two weeks helps promote the desired results, and these benefits can be maintained with ongoing smaller amounts.

With daily, regular use, AZO Bladder Control^® & Weight Management provides 24 hour bladder support.*

Your body may respond faster or slower, so give it a minimum of up to 6 weeks to fully experience the benefits.

AZO Bladder Control^® & Weight Management is a safe and drug free supplement with naturally sourced ingredients for day and night bladder support.* There are no known side effects directly attributed to the dietary ingredients in AZO Bladder Control^® & Weight Management. When taken daily, AZO Bladder Control^® & Weight Management helps support healthy bladder function, helps reduce occasional urgency, and helps safely manage your weight.*

AZO Bladder Control^® & Weight Management is not a weight loss and/or diet product. Instead, it is a dietary supplement designed specifically to help individuals with weight management and in so doing, may help optimize bladder function.* Everyone has a different lifestyle, different diet, and different activity level. Your results will vary based on these factors.

Both products contain a naturally-sourced blend of pumpkin seed and soy germ extracts to help control the need to go the bathroom.* Weight Management has an added benefit using the ingredient Synetrim^® CQ in combination with Go-Less^® to maintain bladder control in 2 ways; our Go-Less^® blend contains soy germ and pumpkin seed extracts, that help optimize bladder function during the day and night, and Synetrim^® CQ, a proprietary ingredient that is clinically studied for balancing declining serotonin levels.*

Synetrim^® CQ is the brand name for a proprietary standardized extract of Cissus quadrangularis, a plant native to West Africa, Southeast Asia and India. The Cissus quadrangularis extract used in AZO Bladder Control & Weight Management, has been clinically studied and has safely demonstrated support of weight management.*

AZO Bladder Control^® & Weight Management contains Go-Less^®, a naturally sourced ingredient blend with soy germ and pumpkin seed extracts, that helps optimize bladder function during the day and night, and Synetrim^® CQ, a proprietary ingredient that has been clinically studied for balancing declining serotonin levels which can be important for managing weight.*

• Pumpkin seed extract: helps with urinary control by toning the bladder muscles. Pumpkin seed extract helps maintain the strength of the detrusor and sphincter muscles to promote normal function.*
• Soy germ extract: supports healthy control by helping to sustain the bladder muscle and pelvic floor.*
• Synetrim^® CQ: helps you to manage your weight by addressing serotonin levels.* Research shows that serotonin, a key compound in our bodies, is very important in assisting in appetite regulation. Naturally declining levels can lead to feelings of hunger, a less efficient metabolism and moodiness.

*Managing weight has been shown to encourage good bladder control*

If you are not satisfied with the product you purchased, we recommend that you ask the retailer that sold it to you to refund your money. If the retailer will not accept the product, you may return it directly to us.

If you would like to return an i-Health, Inc. product for a refund, please follow the instructions below.

To process a refund request, please send:

1. Your store receipt, clearly indicating the store where the item was purchased and circle the item and purchase price of the product being returned.
2. The box and unused portion of the product being returned.
3. A note briefly explaining why you are returning the item for a refund or exchange, and also include your name, mailing address, and telephone number.

Please send all of the materials above to:

i-Health, Inc.
Attn: Consumer Resources
55 Sebethe Dr.
Suite 102
Cromwell, CT 06416

PLEASE BE ADVISED:

• If you do not have all of the information and documentation requested above, we will not be able to provide a refund.
• Refunds are only for the value of the product. Shipping expenses and taxes will not be reimbursed.
• We recommend shipping via certified mail, UPS, or some other service that will confirm delivery of your items.
• i-Health, Inc. will not accept expired product.
• Items must be returned/exchanged within 90 days of purchase.
• Maximum return limit of 2 items of the same brand.
• Please allow 4-6 weeks for your return to be processed.

1 http://www.webmd.com/women/guide/your-guide-urinary-tract-infections